5Star Plumbing Acceptable Use Policy

At 5Star Plumbing, we’re committed to providing helpful, respectful, and secure communication between our team and the people we serve. This Acceptable Use Policy (“Policy”) outlines the expectations and rules that apply when using any of our digital services—such as appointment forms, SMS text updates, email notifications, online chat, or phone support (“Services”).

By interacting with our Services in any way, you agree to follow this Policy. We may update these terms at any time to reflect changes in laws, technology, or best practices.

Our Expectations for Safe and Legal Use

We believe in clear and respectful communication. Whether you’re scheduling a service, asking a question, or receiving updates from our team, our goal is to keep communication helpful, timely, and secure. To do that, we ask all users of our Services to follow these guidelines:

1. Consent is Required Before We Contact You

We will only contact you via text message, email, or phone if you have given us permission to do so. This means:

• You filled out a contact form on our website
  
  
• You called or texted us directly
  
  
• You requested service or submitted a quote request
  
  
• You opted in during a previous interaction
  
  

If you don’t want to hear from us anymore, just let us know. All of our messages will include simple instructions on how to opt out—typically by replying “STOP” to a text message.

2. Use of Services Must Be Lawful

You agree not to use our Services to send or request any material that:

• Breaks any local, state, or federal laws
  
  
• Encourages fraudulent, harmful, or misleading behavior
  
  
• Infringes on someone else’s privacy, rights, or property
  
  
• Involves inappropriate or offensive language
  
  
• Involves spam, scams, or unauthorized marketing
  
  

This applies whether you’re using our website, SMS tools, online forms, or any other platform associated with 5Star Plumbing.

3. Respectful Communication Only

We believe in kindness and professionalism—and we expect the same from anyone using our Services. We will not tolerate:

• Harassment, abuse, or threatening language toward our staff or others
  
  
• Misrepresentation of identity
  
  
• Attempts to impersonate another person or business
  
  
• Use of our platform to bully, defame, or discriminate
  
  

If we see inappropriate behavior, we reserve the right to stop communication, block access, or take other necessary action.

4. No Tampering or Unauthorized Access

You agree not to attempt to modify, hack, or reverse-engineer any part of our digital systems. This includes:

• Trying to bypass our security systems
  
  
• Gaining access to private areas of the site or user data
  
  
• Spamming forms or abusing contact systems
  
  
• Using automated tools (bots or scripts) to access our Services without permission
  
  

We take security seriously and actively monitor for misuse. Violations may result in loss of access or reporting to authorities if warranted.

5. How We Handle Opt-Outs and Consent Changes

If you’ve previously agreed to receive communications from us but later change your mind, you can opt out at any time:

• Text Messages: Reply “STOP” and we won’t message you again unless you reach out.
  
  
• Emails: Use the unsubscribe link included in our messages.
  
  
• Calls: Just ask our team to remove your number from our list.
  
  

We’ll honor your request quickly and respectfully. If you have trouble opting out, contact us directly at Invoice05star@gmail.com or call our office.